Our Privacy Policies

By ordering any products from Seller you are agreeing unconditionally to all of the following Terms and Conditions. These terms may be changed at any time by Seller without notice. “Seller” refers to MITRA DISTRIBUTION LTD, the website kratomusa.com, and all persons associated with MITRA DISTRIBUTION LTD; In all interactions, any dispute will be handled in the EU. “Buyer” refers to the individual, company, firm, or other legal entity purchasing the Goods from the Seller for any and all reasons; “Goods” refers to any and all of the material or products which are the subject of the Contract; and “Contract” refers to an agreement between the Seller and Buyer in exchange for the sale of Goods. 1. Age. Goods may not be purchased by anyone less than 21 years of age. Buyer agrees that all orders may be subject to the requirement of adult signature or other proof of age of Buyer at time of delivery. 2. Use. Buyer understands that any and all Goods purchased from Seller are offered solely for the purpose of scientific research and development and are in no way intended for human consumption under any circumstances. Buyer agrees that any consumption of Goods offered by Seller is a misuse of said Goods. Buyer will not hold Seller responsible for any seen or unforeseen consequence, nor harm or injury resulting in the misuse of said Goods. 3. Regulation and Risk of Loss. Buyer is wholly responsible for any and all applicable local laws relating to the purchase of Goods. Seller deems the offer of Goods void where prohibited. In the event Goods are lost during transit, due to Buyer negligence to obey applicable laws, Seller deems loss the responsibility of the Buyer. Any risk of loss expressly passes to the Buyer upon purchase of Goods. 4. Personal Information. Buyer affirms that the billing and shipping information given to Seller are truthful and accurate. Buyer confirms all personal information given is their own and not that of a third party. 5. Right to Refuse Sale. Seller reserves the right to refuse sale or service to anyone for any reason. Under no circumstance will Goods ever be shipped or sold to Buyers in the following countries: Thailand, Bhutan, Australia, Finland, Denmark, Poland, Lithuania, Malaysia, Myanmar (Burma). 6. Shipping. Seller will make all efforts to ship Goods to Buyer expeditiously. In the event of delay, Buyer acknowledges that Seller is not liable. 7. Once product has been opened, no exchange can be given. 8. Severability. The validity of these terms and conditions are not affected by the declaration of one or more of the terms and conditions legally invalid, illegal, or unenforceable. Each term and condition stands on its own merits and shall not be deemed less valid by any seen or unforeseen change in the others, regardless of circumstance. 9. Choice of Law and Venue. These Terms and Conditions, as well as any sale of Goods to Buyer, are deemed to have been agreed to in and occurred in the State of North Carolina. Any disputes or interpretation construction, and the remedies for enforcement or breach, are to be applied pursuant to and in accordance with the laws of the State of North Carolina. Buyer and Seller expressly agree that all actions or proceedings arising in connection with the sale of any Goods or these Terms and Conditions shall be tried and litigated exclusively in the State or Federal Courts located in the State of North Carolina. The Buyer waives the right to contest exclusive venue by any motion to transfer, motion for forum non-conveniens or related motions. 10. Disclaimer of Liability. The purpose of this Terms and Conditions agreement is to alleviate any and all liability of the Seller for occurrences where harm or injury resulted from the purchase, use, or misuse of the Goods. By purchasing the Goods you are hereby affirming the following representations: a. I am over 21 and an adult under the laws of my State and Country. b. I am in good health and am capable of making my own decisions and representations. c. LIMITATION AND DISCLAIMER OF WARRANTIES. I clearly understand that all Goods & information obtained through Seller are provided ‘AS IS’ and without warranty, express or implied. All implied warranties of merchantability, fitness for a particular purpose, are hereby disclaimed. d. In no event will Seller be liable to me or anyone else for any damages or injury caused by use, misuse, or improper use of the Goods. Neither shall Seller be liable, to me or anyone else, for actions taken, by me or anyone else, resulting from reliance on information or views, verbal or in literature obtained through Seller in any way. Waiver of liability includes all damages whether incidental, consequential, special, or similar. e. I agree to indemnify and hold harmless Seller and all other parties involved, including but not limited to their owners, officers, affiliates, associates and employees, for any and all damages incurred as result of the purchase, use, or misuse of the Goods. The Seller and all related aforementioned parties shall not be liable under any theory whatsoever. f. There are no circumstances in which Seller shall be liable for any damages whether direct or indirect, special, incidental, consequential or punitive. g. I HAVE CLEARLY READ AND UNDERSTAND THESE TERMS AND CONDITIONS, AS WELL AS ANY AND ALL CAUTIONS & WARNINGS, INCLUDING BUT NOT LIMITED TO THE WARNINGS PRINTED ON THE LABEL. I hereby agree to carefully abide by these cautions & warnings. I also will abide by all warnings stated on the website, regarding product use.

— Your privacy is important to us.

Alameda das Linhas de Torres 219 3frt 1750 – 144 Lisboa, Portugal

It is MITRA DISTRIBUTION LTD’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to Kratom USA (hereinafter, “us”, “we”, or “Kratom USA”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.
This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

– Website Visitors
Like most website operators, MITRA DISTRIBUTION LTD collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. MITRA DISTRIBUTION LTD’s purpose in collecting non-personally identifying information is to better understand how MITRA DISTRIBUTION LTD’s visitors use its website. From time to time, MITRA DISTRIBUTION LTD may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
MITRA DISTRIBUTION LTD also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on Kratom USA blog posts. MITRA DISTRIBUTION LTD only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

– Gathering of Personally-Identifying Information
Certain visitors to MITRA DISTRIBUTION LTD’s websites choose to interact with MITRA DISTRIBUTION LTD in ways that require MITRA DISTRIBUTION LTD to gather personally-identifying information. The amount and type of information that MITRA DISTRIBUTION LTD gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at Kratom USA to provide a username and email address.

– Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

– Advertisements
Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by MITRA DISTRIBUTION LTD and does not cover the use of cookies by any advertisers.

– Links To External Sites
Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

– Aggregated Statistics
MITRA DISTRIBUTION LTD may collect statistics about the behavior of visitors to its website. MITRA DISTRIBUTION LTD may display this information publicly or provide it to others. However, MITRA DISTRIBUTION LTD does not disclose your personally-identifying information.

– Cookies
To enrich and perfect your online experience, MITRA DISTRIBUTION LTD uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. MITRA DISTRIBUTION LTD uses cookies to help MITRA DISTRIBUTION LTD identify and track visitors, their usage of Kratom USA, and their website access preferences. MITRA DISTRIBUTION LTD visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using MITRA DISTRIBUTION LTD’s websites, with the drawback that certain features of MITRA DISTRIBUTION LTD’s websites may not function properly without the aid of cookies.
By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to MITRA DISTRIBUTION LTD’s use of cookies.

– E-commerce
Those who engage in transactions with MITRA DISTRIBUTION LTD – by purchasing MITRA DISTRIBUTION LTD’s services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, MITRA DISTRIBUTION LTD collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with MITRA DISTRIBUTION LTD. MITRA DISTRIBUTION LTD does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

– Business Transfers
If MITRA DISTRIBUTION LTD, or substantially all of its assets, were acquired, or in the unlikely event that MITRA DISTRIBUTION LTD goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of MITRA DISTRIBUTION LTD may continue to use your personal information as set forth in this policy.

Privacy Policy Changes
Although most changes are likely to be minor, MITRA DISTRIBUTION LTD may change its Privacy Policy from time to time, and in MITRA DISTRIBUTION LTD’s sole discretion. MITRA DISTRIBUTION LTD encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Privacy Policy
Contact Information
If you have any questions about this Privacy Policy, please contact us via or phone.


MITRA DISTRIBUTION LTD is a company based in USA.

Refunds and Returns: Any and all opened Goods are not eligible for refund or return. If you have an unopened sealed package you would like to return, you can contact KratomUSA.com for return options. All purchases of 30 days or longer from time of purchase are final and not eligible for refund. Refunds can take up 72 hours or greater to post to your account weekends and holidays may affect this time and cause more delays.

For customers located in North Carolina, Virginia, and South Carolina, USPS $9.45 Flat Rate shipping typically arrives in approximately one day. For those of you on the East Coast, USPS $6.10 Flat Rate shipping typically arrives in approximately two days. For those of you in the Midwest, USPS $7.45 Flat Rate shipping typically arrives in approximately two to three days. For those of you on the West Coast, USPS $9.45 Flat Rate shipping typically arrives in approximately three days. All approximations exclude Sundays and federal holidays, as USPS is closed on Sundays and federal holidays. These are only approximations for your convenience; these are not delivery time guarantees. MITRA DISTRIBUTION LTD can only guarantee shipping from our facility. Once your order leaves our facility, we can no longer be held responsible for its destination arrival time. We will, however, do everything in our power to assist you in ensuring your package arrives successfully.

All orders Monday through Friday will be shipped the same day provided the order is placed before 2:00 pm EST. All orders placed on Saturday or Sunday will be shipped Monday, as USPS and FedEx are closed on Sundays. Please be mindful of federal holidays when USPS and FedEx may be closed. Orders placed on these days will be shipped the following business day.  If the order exceeds $300.00 or is the first order placed using echeck with MITRA DISTRIBUTION LTD a hold will be placed until Echeck clears customers bank. After first order has cleared all future order will ship same day unless order exceeds $300.00

For customers choosing FedEx shipping: FedEx Overnight shipping policy states that orders will arrive in one “business” day from the time of shipment. For example, an order placed on Friday before 2:00pm EST, using FedEx Overnight shipping, will not arrive until Monday. FedEx Second Day shipping policy states that orders will arrive in two “business” days from the time of shipment. For example, an order placed on Friday before 2:00pm EST, using FedEx Second Day shipping, will not arrive until Tuesday.

For customers choosing USPS shipping: USPS Express Mail shipping policy states that delivery time will vary based upon the origin and destination zip codes. You can check your estimated delivery time on the USPS website by going to http://webapps.usps.com/expressmailcommitments/landing.jsp

MITRA DISTRIBUTION LTD strives to ensure our customers receive their packages as expeditiously as possible. If for any reason you do not receive your package as expressed in your tracking please call 800-292-8509 .

Sorry we can not ship orders to the state of Indiana, Wisconsin,Alabama, Arkansas, Rhode Island , Vermont, Washington D.C. or Sarasota County FL, San Diego CA, Jerseyville IL. at this time. Kratom is not named as a banned substance, but an alkaloid in kratom is on the banned substance list.